Frequently Asked Questions

Everything you need to know about shopping with Pretty Green

How long does shipping typically take?

Standard shipping takes 3-5 business days within the UK. International delivery times vary by location, typically arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return through our online portal.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific product measurements.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery address.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options such as Klarna and Clearpay.